The Microsoft Surface Pro has been a game-changer in the world of 2-in-1 devices, offering users a powerful and portable laptop-tablet hybrid. However, like any other technological device, it’s not perfect. Despite its many advantages, there are some significant cons to consider before making a purchase. In this article, we’ll delve into the not-so-glamorous side of the Surface Pro, exploring its drawbacks and limitations.
Design and Build Quality Issues
One of the most significant cons of the Microsoft Surface Pro is its design and build quality. While it may look sleek and stylish, the device has a tendency to be fragile and prone to damage.
The Kickstand Conundrum
The kickstand, a signature feature of the Surface Pro, has been a point of contention among users. While it’s useful for propping up the device on a desk or table, it can be flimsy and prone to breaking. Many users have reported issues with the kickstand malfunctioning or snapping off, leaving their device unusable.
Weak Hinge and Wobbly Screen
Another design flaw is the weak hinge that connects the screen to the keyboard. This can cause the screen to wobble and flex, making it difficult to type or use the device on an uneven surface. This issue can be particularly problematic for users who need to use their device in tight spaces or on-the-go.
Performance and Battery Life Concerns
While the Surface Pro is powered by Intel Core processors, its performance can be sluggish, especially when running demanding applications.
Slow Performance with Heavy Workloads
The Surface Pro’s processor can struggle with heavy workloads, such as video editing or gaming. This can result in slow performance, laggy response times, and frustrating delays. Additionally, the device’s RAM can be limited, making it difficult to multitask or run multiple resource-intensive programs simultaneously.
Disappointing Battery Life
The Surface Pro’s battery life is another major con. Microsoft claims the device can last up to 9 hours on a single charge, but many users have reported getting significantly less. This can be a major issue for users who need a device that can last all day, especially those who are always on the move.
Price and Value for Money
One of the most significant drawbacks of the Surface Pro is its hefty price tag. The device starts at around $799 for the base model, with higher-end configurations costing upwards of $2,000.
Expensive Accessories and Upgrades
To get the most out of the Surface Pro, users often need to purchase additional accessories, such as the Surface Pen or Type Cover. These extras can add hundreds of dollars to the overall cost, making the device even more expensive.
Limited Upgrade Options
Another issue with the Surface Pro is its limited upgrade options. The device’s RAM and storage are soldered to the motherboard, making it difficult or impossible to upgrade in the future. This means that users are stuck with the configuration they purchase, which can become outdated quickly.
Software and Compatibility Issues
While Microsoft is known for its software prowess, the Surface Pro is not immune to software and compatibility issues.
Buggy Updates and Instability
Windows 10, the operating system that powers the Surface Pro, has a history of buggy updates and instability. These issues can cause the device to freeze, crash, or malfunction, leading to frustration and wasted productivity.
Limited App Support and Compatibility
Another con of the Surface Pro is its limited app support and compatibility. While the device can run most Windows applications, some software may not be optimized for the device’s touchscreen interface or 2-in-1 form factor. This can result in a subpar user experience and limited functionality.
Customer Support and Warranty Concerns
Microsoft’s customer support and warranty options have been a topic of controversy among Surface Pro users.
Lackluster Customer Support
Some users have reported difficulty in getting help from Microsoft’s customer support team, citing long wait times, unhelpful representatives, and frustrating resolution processes.
Warranty Limitations and Exclusions
The Surface Pro’s warranty, which covers defects and malfunctions for a limited time, has several exclusions and limitations. For example, accidental damage or wear and tear are not covered, leaving users to foot the bill for repairs or replacements.
Conclusion
While the Microsoft Surface Pro is an impressive device with many advantages, it’s essential to consider its cons before making a purchase. From design and build quality issues to performance and battery life concerns, price and value for money limitations, software and compatibility problems, and customer support and warranty worries, there are several drawbacks to be aware of.
By understanding these limitations, users can make an informed decision about whether the Surface Pro is the right device for their needs. With careful consideration and evaluation, users can weigh the pros and cons and decide whether the benefits of the Surface Pro outweigh its drawbacks.
Is the Surface Pro really worth the high price tag?
The Surface Pro is considered a premium device, and its price reflects that. While it’s true that you get what you pay for, some users may find the cost prohibitive. The base model starts at around $900, and the top-of-the-line model can cost upwards of $2,000. If you’re on a budget, there are certainly more affordable options available.
That being said, if you’re looking for a high-quality, powerful device that can keep up with your demands, the Surface Pro may be worth the investment. With its sleek design, excellent performance, and impressive display, it’s definitely a top-notch device. However, if you’re looking for a budget-friendly option, you may want to consider other alternatives.
Can I really use the Surface Pro as a laptop replacement?
The Surface Pro is marketed as a 2-in-1 device that can replace your laptop, but the reality is that it’s still a tablet at heart. While it has a detachable keyboard and a stylus, it’s not always the most comfortable or practical device to use in laptop mode. The keyboard can be cramped, and the device can be top-heavy, making it difficult to use on your lap.
That being said, if you’re looking for a device that can handle basic tasks like browsing, emailing, and word processing, the Surface Pro can certainly fit the bill. With its excellent display and decent battery life, it’s a great option for on-the-go productivity. However, if you need a device that can handle more demanding tasks like video editing or gaming, you may want to consider a dedicated laptop.
Is the Surface Pro’s battery life really that bad?
Yes, unfortunately, the Surface Pro’s battery life can be a major letdown. While Microsoft claims it can last up to 13.5 hours, real-world usage often falls short of that mark. With moderate use, you can expect to get around 8-10 hours of battery life, which may not be enough to get you through a full day.
This can be especially problematic if you’re someone who’s always on the go. However, it’s worth noting that Microsoft has made some improvements to the device’s power management in recent years, so you may be able to squeeze out a bit more battery life if you’re careful. Still, if battery life is a top priority for you, you may want to consider other options.
Can I upgrade the Surface Pro’s hardware?
Unfortunately, the Surface Pro’s hardware is not easily upgradeable. Unlike traditional laptops, the Surface Pro’s components are soldered to the motherboard, making it difficult or impossible to upgrade the RAM, storage, or processor. This can be a major drawback for users who need more power or storage down the line.
However, it’s worth noting that the Surface Pro’s base model comes with decent specs, including 8GB of RAM and a 128GB solid-state drive. If you’re a casual user, this may be enough to get you started. But if you’re someone who needs more power or storage, you may want to consider a different device that offers more upgrade options.
Is the Surface Pro compatible with all apps?
The Surface Pro runs on Windows 10, which means it can run most Windows-compatible apps. However, because the device is a tablet, some apps may not be optimized for touch input or may not work properly in tablet mode. This can be frustrating if you rely on certain apps for work or other tasks.
That being said, most popular apps, including Microsoft Office and popular browsers, work seamlessly on the Surface Pro. Additionally, the Windows Store has a growing selection of touch-optimized apps, so you may be able to find suitable alternatives to your favorite desktop apps.
Can I use the Surface Pro with a stylus?
One of the Surface Pro’s biggest selling points is its excellent stylus support. The Surface Pen is a powerful tool that can help you take notes, create art, and mark up documents with ease. The stylus is precise, responsive, and feels natural in the hand.
However, the Surface Pen is an extra cost, which can add to the overall price of the device. Additionally, some users may find that the stylus can be a bit finicky, and may not work properly in certain apps or situations. Still, for users who value stylus input, the Surface Pro is an excellent choice.
Is the Surface Pro durable and reliable?
The Surface Pro is generally a well-built device, with a sturdy aluminum body and a high-quality display. Microsoft has also made some improvements to the device’s durability in recent years, including adding a more durable kickstand and improving the device’s resistance to scratches and drops.
That being said, like any electronic device, the Surface Pro is not invincible. You should still handle it with care to avoid damaging the screen or other components. Additionally, some users have reported issues with the device’s reliability, including problems with the power button and other components. However, these issues are relatively rare, and Microsoft has generally been responsive to user complaints.