Are you tired of missing important calls or messages when you’re not able to answer your Telstra phone? Do you want to ensure that you never miss a call, even when you’re not physically present to answer it? If so, call forwarding is the solution you’ve been looking for. But, how do you forward your Telstra phone? In this comprehensive guide, we’ll walk you through the process of setting up call forwarding on your Telstra phone, step by step.
Understanding Call Forwarding
Before we dive into the process of setting up call forwarding, it’s essential to understand what call forwarding is and how it works. Call forwarding is a feature that allows you to redirect incoming calls to another phone number or device. This means that you can forward calls to another phone, a landline, or even a voicemail service.
There are several types of call forwarding, including:
- Unconditional Call Forwarding: This type of call forwarding forwards all incoming calls to another phone number or device.
- Busy Call Forwarding: This type of call forwarding forwards calls to another phone number or device only when your phone is busy or engaged.
- No Answer Call Forwarding: This type of call forwarding forwards calls to another phone number or device when you don’t answer your phone.
- Not Reachable Call Forwarding: This type of call forwarding forwards calls to another phone number or device when your phone is out of range or switched off.
Setting Up Call Forwarding on Your Telstra Phone
Now that you understand what call forwarding is, let’s move on to setting up call forwarding on your Telstra phone. The process is relatively straightforward and can be completed in a few easy steps.
Using the Telstra Mobile App
The easiest way to set up call forwarding on your Telstra phone is by using the Telstra mobile app. Here’s how:
- Open the Telstra mobile app on your phone.
- Tap on the “Account” tab at the bottom of the screen.
- Scroll down to the “Call management” section.
- Tap on “Call forwarding”.
- Select the type of call forwarding you want to set up (unconditional, busy, no answer, or not reachable).
- Enter the phone number you want to forward calls to.
- Tap “Save” to save your changes.
Using the My Telstra Dashboard
Alternatively, you can set up call forwarding using the My Telstra dashboard. Here’s how:
- Log in to your My Telstra dashboard online.
- Click on the “Service” tab at the top of the screen.
- Scroll down to the “Call management” section.
- Click on “Call forwarding”.
- Select the type of call forwarding you want to set up (unconditional, busy, no answer, or not reachable).
- Enter the phone number you want to forward calls to.
- Click “Save” to save your changes.
Using USSD Codes
If you don’t have access to the internet or the Telstra mobile app, you can use USSD codes to set up call forwarding. Here’s how:
- To set up unconditional call forwarding, dial 21* followed by the phone number you want to forward calls to, and then #. For example, 21*0412345678#.
- To set up busy call forwarding, dial 67* followed by the phone number you want to forward calls to, and then #. For example, 67*0412345678#.
- To set up no answer call forwarding, dial 61* followed by the phone number you want to forward calls to, and then #. For example, 61*0412345678#.
- To set up not reachable call forwarding, dial 62* followed by the phone number you want to forward calls to, and then #. For example, 62*0412345678#.
Common Issues with Call Forwarding
While call forwarding is a convenient feature, it’s not without its limitations. Here are some common issues you may encounter when setting up call forwarding:
Dialing Errors
One of the most common issues with call forwarding is dialing errors. If you enter the wrong USSD code or phone number, your call forwarding won’t work. To avoid this, double-check the USSD code or phone number you’re entering before saving your changes.
Incompatible Services
Some Telstra services, such as call divert or call waiting, may not be compatible with call forwarding. If you’re experiencing issues with call forwarding, try disabling these services to see if it resolves the problem.
International Call Forwarding
If you want to forward calls to an international number, you may need to use a different USSD code or setup process. Check with Telstra customer service to see if there are any additional requirements or restrictions for international call forwarding.
Tips and Tricks for Call Forwarding
Here are some tips and tricks to help you get the most out of call forwarding:
Forward Calls to a Landline
If you have a landline phone at home or in the office, consider forwarding calls to it when you’re not available. This can be especially useful if you have a dedicated business line or want to separate personal and work calls.
Use Call Forwarding for Business
Call forwarding can be a game-changer for businesses. You can forward calls to a central phone number or voicemail service, ensuring that you never miss an important call.
Keep Your Call Forwarding Numbers Up to Date
Make sure to keep your call forwarding numbers up to date, especially if you change your phone number or services. This will ensure that your calls are forwarded to the correct number.
Conclusion
Call forwarding is a convenient feature that can help you manage your calls more effectively. By following the steps outlined in this guide, you can set up call forwarding on your Telstra phone and ensure that you never miss an important call again. Remember to double-check your USSD codes and phone numbers, and don’t be afraid to reach out to Telstra customer service if you encounter any issues. With call forwarding, you’ll be able to stay connected with friends, family, and colleagues, no matter where you are.
What is call forwarding and how does it work?
Call forwarding is a feature that allows you to redirect incoming calls from your Telstra phone to another phone number. This feature is useful when you are unavailable to take calls on your primary phone or when you want to receive calls on a different device. When a call is forwarded, the caller will not know that the call is being redirected to a different phone number.
The call forwarding feature works by sending the incoming call to a different phone number, which can be a landline, mobile, or even an international number. You can set up call forwarding to work in different ways, such as forwarding all calls, only busy calls, or only calls when your phone is not answered.
Why would I need to forward my Telstra phone?
You may need to forward your Telstra phone for various reasons, such as when you are going to be away from your phone for an extended period, or when you want to receive calls on a different device. For example, if you are going on a business trip or a vacation, you can forward your calls to a colleague or a family member so that you can stay connected with your contacts.
Additionally, call forwarding can also be useful in situations where you have a landline and a mobile phone, and you want to receive calls on both devices. You can set up call forwarding to forward calls from your landline to your mobile phone, so that you can answer calls even when you are not at home.
How do I set up call forwarding on my Telstra phone?
Setting up call forwarding on your Telstra phone is relatively easy and can be done in a few steps. First, you need to dial the call forwarding code, which is usually 21 followed by the phone number you want to forward calls to. For example, if you want to forward calls to 0412 345 678, you would dial 21 0412 345 678.
Once you have dialed the code, press the call button to activate call forwarding. You will hear a confirmation tone to indicate that call forwarding has been activated. To deactivate call forwarding, dial ##21#.
Can I forward calls to an international number?
Yes, you can forward calls to an international number, but you need to make sure that you have international roaming activated on your Telstra phone. You also need to ensure that you have sufficient credit or a suitable plan to cover international roaming charges.
When forwarding calls to an international number, you need to dial the international dialing code followed by the phone number. For example, if you want to forward calls to a phone number in the United States, you would dial 21 0011 1 212 345 6789.
How much does call forwarding cost?
The cost of call forwarding depends on your Telstra plan and the destination of the forwarded calls. If you are forwarding calls to a local number, you will be charged for a local call. If you are forwarding calls to a mobile or an international number, you will be charged according to your standard mobile or international call rates.
It’s essential to check your Telstra plan to see if there are any additional charges for call forwarding. You can also contact Telstra customer service to get more information on call forwarding charges.
Can I forward calls to multiple numbers?
Yes, you can forward calls to multiple numbers using Telstra’s simultaneous ringing feature. This feature allows you to forward calls to up to five different phone numbers at the same time. When you receive a call, all the forwarded numbers will ring simultaneously, and the first number to answer will receive the call.
To set up simultaneous ringing, you need to dial 67 followed by the phone numbers you want to forward calls to. For example, if you want to forward calls to 0412 345 678 and 0411 234 567, you would dial 67 0412 345 678 0411 234 567.
How do I turn off call forwarding?
To turn off call forwarding, you need to dial ##21#. This code will deactivate call forwarding, and your phone will start receiving calls directly again. You will hear a confirmation tone to indicate that call forwarding has been deactivated.
It’s essential to remember to turn off call forwarding when you no longer need it to avoid unnecessary call forwarding charges. You can also check your Telstra phone settings to see if call forwarding is active or not.