Are you tired of experiencing mid-conversation blackouts on your phone? You’re not alone. Many smartphone users have reported instances where their device’s screen goes dark or unresponsive during calls, leaving them frustrated and disconnected from the person on the other end. In this article, we’ll delve into the common causes behind this phenomenon and provide troubleshooting tips to help you resolve the issue.
Hardware-Related Issues
Before we dive into the software side of things, let’s explore the potential hardware-related causes behind your phone’s blackout during calls.
Proximity Sensor Malfunction
One possible culprit behind your phone’s blackouts is a malfunctioning proximity sensor. This sensor is responsible for detecting when your phone is near your ear or face, automatically turning off the screen to conserve battery life and prevent accidental touches. However, if the sensor becomes damaged or faulty, it may incorrectly register the phone as being in proximity mode, causing the screen to turn off during calls.
Tip: Clean the proximity sensor area to ensure it’s free from dirt and debris.
Screen Issues
A damaged or faulty screen can also cause your phone to malfunction during calls. If your screen is cracked or has dead pixels, it may not be able to register touch inputs correctly, leading to blackouts or unresponsiveness.
Tip: Inspect your screen for any signs of damage and consider replacing it if necessary.
Software-Related Issues
Now that we’ve covered hardware-related causes, let’s move on to software-related issues that might be causing your phone to black out during calls.
Firmware Glitches
Firmware glitches can cause your phone’s operating system to malfunction, resulting in random reboots, freezes, or blackouts during calls. These glitches can occur due to a variety of reasons, including software updates, corrupted system files, or conflicts with third-party apps.
Tip: Try restarting your phone in safe mode to isolate the issue and check for firmware updates.
Resource-Intensive Apps
Resource-intensive apps running in the background can consume your phone’s CPU and memory, causing it to slow down or freeze during calls. This can lead to blackouts or unresponsiveness, especially if your phone is low on resources.
Tip: Close unnecessary apps and background services to free up resources.
Buggy Call-Handling Apps
In some cases, buggy call-handling apps can cause your phone to malfunction during calls. This is especially true for third-party dialer apps that may not be optimized for your phone’s hardware or software.
Tip: Try using the default dialer app to see if the issue persists.
Other Potential Causes
In addition to hardware and software-related issues, there are a few other potential causes behind your phone’s blackouts during calls.
Low Battery or Power Issues
A low battery or power issues can cause your phone to shut down or become unresponsive during calls. This is especially true if your phone is old or has a battery that’s nearing the end of its lifespan.
Tip: Keep your phone charged and avoid using resource-intensive features during calls.
Environmental Factors
Environmental factors like extreme temperatures, humidity, or physical damage can also cause your phone to malfunction during calls.
Tip: Handle your phone with care and avoid exposing it to extreme temperatures or environmental conditions.
Troubleshooting Steps
Now that we’ve covered the potential causes behind your phone’s blackouts during calls, let’s go through some troubleshooting steps to help you resolve the issue.
Restart Your Phone
The simplest and most effective troubleshooting step is to restart your phone. This can help reset your phone’s software and clear out any temporary glitches that may be causing the issue.
Check for Firmware Updates
Make sure your phone’s firmware is up to date, as updates often include bug fixes and performance improvements.
Disable Proximity Sensor
Try disabling the proximity sensor during calls to see if it resolves the issue. You can do this by going to your phone’s settings and navigating to the “Call settings” or “Accessibility” section.
Perform a Factory Reset
If all else fails, you may need to perform a factory reset to restore your phone to its default settings. Be sure to back up your data before doing so.
| Troubleshooting Step | Description |
|---|---|
| Restart Your Phone | Reset your phone’s software to clear out temporary glitches. |
| Check for Firmware Updates | Ensure your phone’s firmware is up to date to address any known issues. |
| Disable Proximity Sensor | Turn off the proximity sensor during calls to see if it resolves the issue. |
| Perform a Factory Reset | Restore your phone to its default settings to start from scratch. |
Conclusion
A phone that keeps blacking out during calls can be frustrating and disruptive to your daily life. By understanding the potential causes behind this issue and following the troubleshooting steps outlined in this article, you should be able to resolve the problem and enjoy uninterrupted calls once again. Remember to handle your phone with care, keep your software up to date, and avoid using resource-intensive features during calls to minimize the risk of blackouts.
Take action today and say goodbye to mid-conversation blackouts for good!
Why does my phone keep blacking out during calls?
This issue is often referred to as “black screening” or “blackouts” and it occurs when your phone’s screen suddenly goes dark or becomes unresponsive during a call. There are several reasons why this might be happening, including software glitches, overheating, or hardware issues.
To resolve this issue, try restarting your phone, closing unnecessary apps, and ensuring that your phone’s software is up to date. You may also want to check for any physical damage to your phone’s screen or charging port, as this can also cause the screen to malfunction.
Is it a hardware or software problem?
Determining whether the issue is related to hardware or software can be a process of elimination. If you’ve recently installed new apps or software updates, it’s possible that the issue is related to software. On the other hand, if your phone has been physically damaged or exposed to water, it could be a hardware problem.
To troubleshoot, try booting your phone in safe mode to see if the issue persists. If it doesn’t, it may be related to a specific app or software issue. If the problem continues, it could be related to hardware and may require professional repair or replacement.
Can I prevent my phone from blacking out during calls?
Yes, there are steps you can take to prevent or reduce the occurrence of black screening. Make sure to keep your phone’s software up to date, as newer versions often include bug fixes and performance improvements. Additionally, avoid overloading your phone with too many apps or data, as this can cause overheating or slow performance.
It’s also a good idea to handle your phone with care to avoid physical damage, and to keep it away from water or extreme temperatures. Regularly cleaning your phone’s charging port and screen can also help prevent issues. By following these tips, you can reduce the likelihood of black screening during calls.
What if I’m in a call when my phone blacks out?
If your phone blacks out during a call, it’s likely that the other person will hear a sudden disconnect or silence. If this happens, try to quickly restart your phone to reestablish the connection. If you’re unable to reconnect, try calling the person back to apologize and explain the situation.
It’s also a good idea to inform your phone service provider about the issue, as they may be able to assist you with troubleshooting or provide additional support. In some cases, they may be able to replace your phone or offer other solutions.
Can I fix the issue myself or do I need professional help?
If you’re comfortable with troubleshooting and DIY repairs, you may be able to fix the issue yourself. However, if you’re not sure what’s causing the problem or if you’re not comfortable with DIY repairs, it’s best to seek professional help from a authorized phone repair service or the manufacturer’s support team.
They will be able to diagnose the issue and provide a solution, which may include repairing or replacing your phone. In some cases, they may be able to offer additional support or solutions, such as remote troubleshooting or repair services.
Will a factory reset fix the issue?
A factory reset may or may not fix the issue, depending on the underlying cause. If the problem is related to software, a factory reset may resolve the issue by reinstalling the phone’s operating system and deleting any faulty software or data.
However, if the issue is related to hardware, a factory reset will not fix the problem. In this case, professional repair or replacement may be necessary. It’s also important to note that a factory reset will erase all of your phone’s data, so be sure to back up your information before attempting this solution.
Can I prevent black screening on future phones?
Yes, there are steps you can take to prevent black screening on future phones. When purchasing a new phone, look for models with a reputation for reliability and durability. Be sure to read reviews and do your research to ensure that you’re getting a high-quality device.
Additionally, be sure to handle your phone with care, avoid overloading it with apps or data, and keep it up to date with the latest software updates. By following these tips, you can reduce the likelihood of black screening and other issues on your future phones.